Returns & Refund Policy

At Les's Cycles, we pride ourselves on providing a first class experience for all our customers. As lifetime cycle enthusiasts ourselves, we know how important it is to provide good service to our community. We'll help in any we can and we've made our policies as clear and easy to understand as possible.

Please see below for where to send your return.

GET STARTED: We operate an enhanced 30 day returns policy. Your UK statutory rights are not affected by our terms or policies.

As with any retail situation, we request all items from your unwanted order must not be used, be in their original new condition and ready for resale with all original packaging materials. If an unwanted order is returned in a condition other than previously stated, the return will not be accepted and would be returned to you at a further charge.

Once again, we must emphasise that all packaging, tags, stickers or anything else must be in the original condition and not tampered with, damaged or otherwise neglected.

For any problems with your purchase after 30 days, please refer to our information on making a warranty claim.

OUR ADDRESS FOR RETURNS:

Returns: #YOUR ORDER NUMBER
Les's Cycles
365 - 367 Long Road
Canvey Island
Essex
SS8 0JQ

Order Cancellations / Non-Fault Returns

By placing any order with us, you agree to these terms. Due to the large amount of time, administration and overall work that goes into arranging delivery of bicycles, its very important to make sure you are certain you wish to proceed with an order. If after placing your order you decide to cancel or not accept delivery of your order, or it is not delivered due to missed delivery attempts, you will be charged the following amounts which will be deducted from your refund amount;

Electric Bikes - £80.00 + VAT

Non-Electric Bikes - £35 + VAT

Please note that if the courier states that an attempt has been made, this is regarded as factual by us, even if you state that 'no card was left' etc.