At Les's Cycles, we pride ourselves on providing a first class experience for all our customers. As lifetime cycle enthusiasts ourselves, we know how important it is to provide good service to our community. We'll help in any we can and we've made our policies as clear and easy to understand as possible.
It's important to us that we don't make returns hard or complicated or confusing!
GET STARTED: We operate an enhanced 30 day returns policy. Your UK statutory rights are not affected by our terms or policies.
To start a return, please either call us or e-mail us. You must include your name, address, order number (starting LC**) and a reason for the return. This will create a ticket and we'll reply with further instructions.
As with any situation, we request all items from your unwanted order must not be used, be in their original new condition and ready for resale with all original packaging materials. If an unwanted order is returned in a condition other than previously stated, the return will not be accepted and would be returned to you at a further charge.
Once again, we must emphasise that all packaging, tags, stickers or anything else must be in the original condition and not tampered with, damaged or otherwise neglected.
For any problems with your purchase after 30 days, please refer to our information on making a warranty claim.