Delivery Information from Les's Cycles
DELIVERY TIMES GUIDE
Les's Cycles have partnered with specialist courier services to offer a safe, secure and easy Delivery Service! We utilise Parcelforce, JBS 2-Man and other couriers for the quick, safe and secure delivery of your shiny new ride!
Non-electric bikes are sent via Parcelforce.
E-Bikes, unless marked as sent direct from Raleigh, will take longer for delivery as below.
IMPORTANT NOTE: The delivery guideline times below are non-guaranteed and may take longer to some parts of England and Wales. Delivery to most areas beyond Glasgow in Scotland is not possible unless its direct from Raleigh via DX, OR one of our non-ebikes sent via Parcelforce, you should check before ordering.
5 - 7 Working Days approximately for Haibike/Raleigh/Lapierre bikes and e-bikes built and sent directly from the Raleigh Bicycles HQ via DX (not from our stock)
5 - 10 Working Days or quicker for all NON-ELECTRIC bikes built and sent from our Les's Cycles Warehouse via Parcelforce
10 - 21 Working Days on average for E-BIKES ONLY sent from Les's Cycles stock and delivered with an arranged slot by JBS 2-Man, delivery beyond Glasgow is not possible for E-BIKES ONLY
10 - 30 Working Days for any electric bike delivery to Scotland (except for Raleigh Direct orders, or some parts of Glasgow/Edinburgh which may be quicker)
5 - 10 Working Days or quicker for Accessories and Parts sent from Les's Cycles Warehouse via Evri
1 - 2 Working Days for Collect From Store ordersApprox. 7 Working Days EXTRA for all bikes marked as 'Available at Supplier Warehouse! Delivery will take extra time', these have to be ordered in, built and sent out via JBS 2-Man or Parcelforce.
DELIVERY COSTS
Order value over £1000: FREE
Order value under £1000: £19.99
Parts/Accessories orders over £20: FREE
Parts/Accessories orders under £20: £2.99
Bike Delivery to Scotland: £49.99
Some remote delivery locations will be subject to a further surcharge. See this file, for a non-exclusive list. You will be contacted if a surcharge is applicable.
SUPPLIER WAREHOUSE STOCK
Models marked as 'Available at Supplier Warehouse!' (except for Raleigh/Haibike/Lapierre) are treated as pre-orders and usually require approximately 10 - 20 working days overall for delivery. This may be quicker depending on the supplier. Just place your order, sit back, relax and wait for your tracking number!EXCLUSIONS/INFO/TERMS
It is very important to ensure you include an accurate mobile telephone number and e-mail address when placing your order or your order will be delayed.
JBS should also contact you with a delivery window on the day - its very important to note that if you miss the delivery you'll need to pay a re-booking fee to arrange a re-delivery.
Excluded delivery locations include but are NOT limited to; Northern Ireland, All Isles and Islands, Jersey, Guernsey, Isle of Man. Parts of Scotland beyond Glasgow can only be delivered by Parcelforce as other carriers will not take the bikes or take extra time. We also reserve the right to deny delivery to any additional area that isn't listed previously should it incur us extra charges or for operational reasons delivery cannot be made.
Over the last several years, Les's Cycles have dispatched millions of pounds worth of bicycles and parts/accessories to our valued customers across the entirety of the UK, which is no easy feat for an independent bike shop - so we understand that the delivery process is one of the most important considerations when buying your brand new ride. We work hard seven days a week to support customers during delivery and to keep finding new solutions and services to help to make the process even better!
Disclaimer: Rarely delivery times may be exceeded due to external issues. It is important to note that we do not guarantee delivery dates as preparing and delivering bikes safely is a complex and important process to get right. We appreciate your patience and understanding.
Important: Very rarely 'supplier warehouse stock' may not be available even though its advertised as being in stock. This is unfortunately out of our hands and we'll contact you should this issue arise to arrange a full refund or exchange.
Order Cancellations / Non-Fault Returns
By placing any order with us you agree to these terms. Due to the large amount of time, administration and overall work that goes into arranging delivery of bicycles, its very important to make sure you are certain you wish to proceed with an order.
If after placing your order you decide to cancel or not accept delivery of your order, or it is not delivered due to missed delivery attempts, you will be charged the following amounts which will be deducted from your refund amount;
Electric Bikes - £80.00 + VAT
Non-Electric Bikes - £35 + VAT
Please note that if the courier states that an attempt has been made, this is regarded as factual by us, even if you state that 'no card was left' etc.
