Key Delivery InformationTo make things as smooth and affordable for our customers as possible, we have the following delivery terms;
- WE DO NOT DELIVER TO OUTSIDE THE UK MAINLAND e.g. IRELAND, HIGHLANDS, CHANNEL OR ANY OTHER ISLANDS.
- FREE DELIVERY on orders over £100! (EXCLUDING: North Ireland and any Rural UK destinations such as Scottish Highlands and UK Islands - please contact us first.)
- FREE SHOP COLLECTION on all orders of any value! (6 days per week, from Canvey Island, Essex)
- ONLY £6.99 for orders under £100!
Our courier deliveries are carried out by TNT UK. Small items may be sent by Royal Mail or an alternative courier. You will receive shipping updates throughout the process and you can always call or message us if you have any questions.
Once your order has been processed, our expertly trained Bike Shop staff will inspect, assemble, test and prepare your bike or e-bike to the exact manufacturer specification. The only things you will need to do is fit the pedals, position and tighten the handlebars, and occasionally you may need to fit the front wheel. If you need any support or advice on this, we're happily waiting for your call or message so we can help. BMX stunt pegs will not be fitted and you will need to fit them if applicable once delivered, this also applies to stabilisers on Kids bikes.
Once we've prepared your bike, we carefully pack it in a specialist box and use appropriate packaging materials. We always do all we can to make sure your order arrives in perfect condition.
DELIVERY F.A.Q.Can I have my order sent to an address that isn't my registered card holder address?
Currently, we are unable to ship credit/debit card paid orders to any address that isn't the cardholders registered address. You may wish to consider using PayPal (the address must be verified and approved by PayPal) or alternatively you can easily pay by direct bank transfer and receive the exact same service as a card payment! All you need to do is call or message us with your order details ready to go!
Do you offer Saturday delivery?
In some cases, we may be able to arrange a Saturday delivery, subject to availability and an extra surcharge. Please contact us and we'll be happy to assist you!
Do you ship abroad?
We can only ship abroad when you pay via Bank Transfer. Please feel free to get in touch and we will be happy to give you a quote for shipping anything we sell to your chose destination.
How long will delivery take?
Most bikes are shipped within 3-5 business days, this allows for us to check, assemble and properly prepare your bike or e-bike.