Delivery Information from Les's Cycles

Getting your new ride to you safely matters to us as much as it does to you. Over the last several years, Les’s Cycles has dispatched millions of pounds’ worth of bikes, parts and accessories to customers across the entire UK – no easy feat for an independent bike shop. We know delivery is one of the most important things to think about when you buy a new bike, so we work hard seven days a week to support you while your order is on its way, and we’re always looking for new solutions and services to make the process even better.

Delivery times guide: at a glance

Non-electric bikes

2–3 working days

or quicker · via Parcelforce

E-bikes

5–7 working days

on average · premium courier, arranged slot

Parts & accessories

3–5 working days

or quicker · via Evri

Collect From Store

1–2 working days

for Collect From Store orders

‘Available at Supplier’ bikes

+ approx. 5–7 working days

extra, for all bikes marked ‘Available at Supplier’

Important: these delivery times are a guide for Mainland UK only and are not guaranteed. Delivery may take longer to some parts of England, Scotland and Wales.

On this page

1. Delivery times
2. Delivery charges & free delivery
3. Where we deliver (and where we can’t)
4. Before you order: avoid delays
5. Delays & supplier stock
6. FAQs
7. Questions? Get in touch

1. Delivery times

Non-electric bikes: 2–3 working days or quicker

All non-electric bikes are built and sent from the Les’s Cycles warehouse via Parcelforce.

E-bikes: 5–7 working days on average

This applies to e-bikes only. They’re sent from Les’s Cycles stock and delivered in an arranged slot by our premium courier, Higher Jump Logistics.

E-bike coverage – please check first: all non-mainland UK addresses and many parts of Scotland are often not covered for e-bike delivery. Please contact us to check first. See Where we deliver for more.

Parts & accessories: 3–5 working days or quicker

Accessories and parts are sent from the Les’s Cycles warehouse via Evri.

Collect From Store: 1–2 working days

Collect From Store orders take 1–2 working days.

Bikes marked ‘Available at Supplier’: allow approx. 5–7 working days extra

For any bike marked ‘Available at Supplier’, please allow approximately 5–7 extra working days.

2. Delivery charges & free delivery

Order	Delivery
Order value over £1000	FREE
Order value under £1000	£19.99
Parts/accessories orders over £20	FREE
Parts/accessories orders under £20	£2.99
Bike delivery to Scotland	£49.99

Free delivery thresholds: orders over £1000 and parts/accessories orders over £20 are delivered free.

3. Where we deliver (and where we can’t)

Salford, Greater Manchester: we do not deliver ANY items to Salford due to ongoing issues with deliveries and customers in this area.

Excluded delivery locations

Excluded delivery locations include, but are not limited to:

Salford in Greater Manchester
Northern Ireland
All Isles and Islands
Jersey
Guernsey
Isle of Man

We also reserve the right to refuse delivery to any other area not listed above if it would incur extra charges for us, or if delivery can’t be made for operational reasons.

E-bikes to remote or non-mainland addresses

E-bike delivery can be problematic if you are not in Mainland UK, or you are in a very remote part of the mainland. Regular couriers won’t carry these items, so specialist couriers are needed, and they tend to need extra time.

Think this might be you? Please check with us before ordering and we’ll give you more information. Contact details are below.

4. Before you order: avoid delays

Please include an accurate mobile phone number and email address when you place your order. It’s very important – without them, your order will be delayed.

5. Delays & supplier stock

Delivery times disclaimer

Occasionally, delivery times may be exceeded due to external issues. Please note that we do not guarantee delivery dates: preparing and delivering bikes safely is a complex and important process to get right. We appreciate your patience and understanding.

‘Supplier warehouse stock’

Very rarely, ‘supplier warehouse stock’ may not be available even though it’s advertised as in stock. Unfortunately this is out of our hands. If it happens, we’ll contact you to arrange a full refund or exchange.

6. FAQs

Are your delivery times guaranteed?

No. Our delivery times are a non-guaranteed guide for Mainland UK only, and delivery may take longer to some parts of England, Scotland and Wales. Occasionally external issues can cause delays. See Delays & supplier stock.

Why does my e-bike take longer than a regular bike?

E-bikes (5–7 working days on average) go by premium courier, Higher Jump Logistics, with an arranged delivery slot, rather than by Parcelforce like our non-electric bikes (2–3 working days or quicker).

How much is delivery?

Orders over £1000 are free and orders under £1000 are £19.99. Parts/accessories orders over £20 are free and under £20 are £2.99. Bike delivery to Scotland is £49.99. See Delivery charges.

Do you deliver to Northern Ireland, the islands or the Channel Islands?

No. Excluded delivery locations include (but are not limited to) Salford in Greater Manchester, Northern Ireland, all Isles and Islands, Jersey, Guernsey and the Isle of Man. See Where we deliver.

I live in Scotland or somewhere remote. Can I get an e-bike delivered?

Many parts of Scotland, all non-mainland UK addresses and very remote parts of the mainland are often not covered for e-bikes, or need a specialist courier and extra time. Please check with us before ordering.

What does ‘Available at Supplier’ mean for delivery?

Bikes marked ‘Available at Supplier’ take approximately 5–7 working days extra. Very rarely, supplier warehouse stock may turn out to be unavailable even though it’s advertised as in stock. If that happens, we’ll contact you to arrange a full refund or exchange.

How can I avoid my order being delayed?

Make sure you give us an accurate mobile phone number and email address when you order. Without them, your order will be delayed.